This product is a food supplement. Not a medicine. Manufactured and distributed by Radiantboostpoli Pty Ltd, Sydney, Australia.

Refund Policy

Last updated:

1. Our Commitment

We want you to be completely satisfied with your purchase of Orinile Total Matrix. If you're not happy with your order, we offer a straightforward 14-day return and refund policy.

2. 14-Day Return Period

You may return your purchase within 14 calendar days from the date of delivery for a full refund. The 14-day period begins from when your package is delivered to you.

3. Eligibility for Returns

To be eligible for a return, the product must:

  • Be in original, unopened packaging
  • Be in unused, resaleable condition
  • Include all original packaging materials
  • Be returned within the 14-day period

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products outside the 14-day return window
  • Items damaged due to customer mishandling
  • Products without original packaging

5. How to Request a Return

To initiate a return:

  1. Contact us at infor@radiantboostpoli.world or call +61 2 9876 5432
  2. Provide your order details and reason for return
  3. We will provide you with return shipping instructions
  4. Pack the product securely in original packaging
  5. Ship the return at your own expense (unless item is damaged or defective)

6. Shipping and Return Costs

Return Shipping: You are responsible for return shipping costs, except in cases where:

  • The product is damaged or defective upon arrival
  • We sent you the wrong item
  • The product does not match the description

In these cases, we will provide you with a prepaid return shipping label.

7. Refund Processing

Once we receive your returned product:

  1. We will inspect the item to verify it meets return conditions
  2. If approved, your refund will be processed within 14 business days
  3. Refunds are issued to your original payment method
  4. Please allow 5-7 business days for the refund to appear in your account

8. Defective or Damaged Products

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately with photos of the damage or defect
  • We will arrange return shipping at no cost to you
  • A replacement or full refund will be issued promptly

9. Exceptions to Return Policy

Notwithstanding our return policy, we cannot accept returns of:

  • Products purchased more than 14 days ago
  • Items that show signs of use or tampering
  • Products without proof of purchase

10. Food Supplement Regulations

Due to food safety regulations, we cannot accept returns of opened or partially used food supplements. For your protection and the protection of other customers, unopened products must be returned in original sealed packaging.

11. Cancellation of Orders

If you wish to cancel your order before it is dispatched:

  • Contact us immediately
  • Cancellations must be requested within 24 hours of order placement
  • Once dispatched, your order cannot be cancelled (but can be returned)

12. Contact Us

For return requests or refund inquiries, please contact:

Radiantboostpoli Pty Ltd
Email: infor@radiantboostpoli.world
Phone: +61 2 9876 5432
Hours: Monday-Friday 9:00 AM-5:00 PM AEDT

13. Changes to This Policy

We may update this Refund Policy at any time. The updated policy will be posted on this page with the updated "Last updated" date.